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Compliance

Our office is independently owned to the highest standards of service & transparency.

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In the unlikely event you are dissatisfied, then please follow our complaints procedure.

Client Money Protection Scheme (CMP)

CMP is a scheme that reimburses landlords and tenants should a letting agent misappropriate their rent, deposit or other client funds. It has long been a requirement for ARLA Propertymark members to have CMP and is a legal requirement for letting agents in England, Scotland as part of the Code of Practice and Wales through Rent Smart Wales.

Our certificate can be viewed here.

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Energy Performance Certificates (EPCs)

Under The Energy Performance of Buildings (England and Wales) Regulations, 2012 EPCs by law are required whenever a property is sold or rented. EPCs can only be produced by Domestic Energy Assessors (DEA’s) who are accredited by a Government approved scheme.

An EPC gives a property an energy efficiency rating from A (most efficient) to G (least efficient) and is valid for 10 years. They provide information about a property’s energy use and typical energy costs along with recommendations about how to reduce energy use and save money.

The certificate also defines the impact a home has on the environment. Better-rated homes should have less impact through carbon dioxide (CO2) emissions. Under the regulations it is the responsibility of the relevant person to make sure the property is in possession of a valid EPC when it is marketed this means;

(a) in relation to a building which is to be sold, the seller;

(b) in relation to a building which is to be rented out, the prospective landlord;

(c) in relation to a building which is being constructed, the person who carries out the construction.

If the EPC has expired, then the relevant person must commission a new one before the property goes onto the market.

Since 1 April 2020, landlords can no longer let or continue to let properties covered by the Domestic Minimum Energy Efficiency Standard (MEES) Regulations which set a minimum energy efficiency level for domestic private rented properties if they have an EPC rating below E, unless they have a valid exemption in place.

Properties Not Yet Constructed

Under The Energy Performance of Buildings (England and Wales) Regulations 2012 EPCs by law a Predicted Energy Assessment (PEA) is needed if you are selling a property before it has been built. It provides information about the energy efficiency of the building and is simply the predicted Standard Assessment Procedure (SAP) (thermal efficiency) and Environmental Impact (CO2) rating from the SAP calculations you do at the design stage. PEA’s can only be produced by On Construction Domestic Energy Assessors (OCDEA’s) who are accredited by a Government approved scheme. On completion of the build, it is the responsibility of the relevant person to instruct the completion of a full Energy Performance Certificate to ensure that the completed building meets the predicted energy assessment to facilitate the buildings sign off by Building Control.

 

Discrimination

We will not discriminate against any person on the grounds of: age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

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Compliance with Money Laundering Regulations

Should you decide to use our services then the instructed agent will be duty bound to carry out due diligence on you to confirm your identity as prescribed by the Money Laundering Regulations 2017. This information will be processed by the Agent and their staff only to ensure compliance with the Money Laundering Regulation’s and will be shared with your appointed Conveyancing Lawyer. For a seller these consist of checking identity and residency status on signing an Agency Agreement prior to the Agent being able to market a property for sale. For a buyer the checking of identity and residency status on acceptance of an offer prior to the production of a Memorandum of Sale.

©2022 by Falcon Property Services

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